Tariff & Terms & Conditions of Trade for the Crown Spa Hotel in Scarborough

Tariff

Our tariffs range from £29.50 to £140.00pppn for Room Only; across our entire room category range.

Our tariffs range from £59 to £160.00 per standard room for 2 adults sharing; Bed & Breakfast.

We have 5 different types of room classes; standard rooms, superior rooms, feature rooms and the Victoria suite and the newly built mini suites, all these rooms classes have sea views available and all sea view rooms have the added benefit of spotting scopes! Some rooms are also suitable for families and offer twin, double and single bed formats. All are priced according to a number of variables (but not limited to those listed below);

  • quality of the room,
  • view from the room,
  • number of persons in the room,
  • ages of person in room (re children),
  • pets in room,
  • quantity of rooms booked,
  • season of the year,
  • forecasted demand,
  • rate of bookings being made for a given date,
  • lead time from point of booking to arrival,
  • unforeseen events

When the above variables are taken into account our prices fluctuate for any given date, this fluctuation allows us to adapt to market conditions giving the customer the best price possible at the time of booking.

Meals when included with the accommodation booking;

Breakfast Continental from £6.95 Full English from £9.95.

Evening meal from £25.00

From time to time the management may offer promotions on the above meal prices in response to relevant variables listed above.

Supplementary Notes to Tariff

Prices include Vat at 17.5% and are based on a standard room.

Service Charge is included (this does not include charges for delivery of items to bedrooms or other services where a charge is displayed in Hotel literature)

Per Person Per Night is abbreviated to pppn above

A single person supplement will apply for single person occupation of a double room this may be up to the price of a double person occupation of the room

Prices quoted are for adults separate charges apply for children and animals

Terms & Conditions of Trade apply.

Terms & Conditions of Trade

Reservations/Confirmations
All accommodation reservations must be confirmed on time of booking by either a valid credit card deposit or full pre-payment. By issuing the credit card details the booker is giving the Crown Spa Hotel permission to take payment from the card, if a reservation is cancelled or if an account is left unpaid. Crown Spa Hotel does not hold provisional bookings. Once a reservation has been confirmed, where possible Crown Spa Hotel will confirm the reservation back in writing via fax, letter or email. If a sofa bed or cot is required then an additional charge will levied per the current published tariff.

Bedroom Rates
All rates quoted at time are subject to availability, seasons & time of year, Crown Spa Hotel have the right to change and/or amend rates as we see fit. Rates will be subject to annual increase and local events.

Check In
Check in is from 3pm on the day of arrival and full payment will be required. With regard to group bookings it is the responsibility of the booker to inform all of their guests of the check in time. On check in a credit card number will be requested from all guests, who require credit.

Check out
We ask that guests vacate their room by 11am on the day of departure; if you wish to extend your departure time up to 12noon for a supplement of £10 or 6pm for only £30, all subject to availability on the morning of departure.

Foreign Currency
Crown Spa Hotel does not accept or exchange any foreign currency.

Cash Back
Crown Spa Hotel does not offer a cash back facility with any credit or debit cards.

Cancellation by Guest
Unless otherwise stated at time of booking online; Cancellation before 6pm, 2 weeks before arrival—loss of deposit

Cancellation after the above time—Full payment of the total cost minus the deposit.

Cancellation Insurance
We recommend a holiday cancellation insurance policy, which covers cancellation through illness, accidents etc…

Cancellation by the Crown Spa Hotel
The Crown Spa Hotel shall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, an "Act of God", war or the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstances which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.

Cheques
All cheques should be made payable to the Crown Spa Hotel. If you are paying your account by cheque you must present a cheque guarantee card which must cover the full amount of the cheque otherwise the cheque cannot be accepted as payment.

Health & Safety
The Guests using the facilities at Crown Spa Hotel must comply with all the regulations concerning licensing, fire, health and safety.

Credit Card
Crown Spa Hotel only accepts the following valid credit cards, MasterCard, JCB, Visa, Switch/Maestro, American Express & Diners. If you are wishing to use a credit card to guarantee your reservation the card must not expire before the arrival date.

CCTV
In the public areas of the Crown Spa Hotel and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Crown Spa Hotel and security for all its Clients and staff.

Data Protection Policy
The Crown Spa Hotel is committed to protecting (i) the privacy of its customers; and (ii) the confidentiality of the information provided to it by customers. your personal details will not be sold on or passed on to third parties.

Terms Are Before Commission
Unless otherwise indicated in writing all rates and prices are before commission.

Relaxation Of Terms & Conditions
The hotel may relax any of the aforementioned terms and conditions without prejudicing the right to subsequently strictly enforce them.

Complaints
We attempt to deal with complaints as speedily as possible, complaints must be addressed to a member of staff immediately and given sufficient opportunity to rectify the situation to your satisfaction. If you are still unsatisfied ask to speak to a duty manager who will given sufficient opportunity attempt to rectify the situation to your satisfaction. If you are still unsatisfied the Duty Manager will ask you to fill out a complaint form (so that the complaint is documented), your complaint will then be dealt with when a Senior Manager is next on duty.

Recompense
Any recompense given and accepted at the time of departure or earlier is accepted by the guest and made by the Crown Spa Hotel as full and final settlement of all matters declared or not up to the point of recompense. Any recompense given and accepted after departure at any time after this event is accepted by the guest and made by the Crown Spa Hotel as full and final settlement of all matters declared or not up to the point of recompense. Your statutory rights are unaffected.

Smoking
Whilst smokers are most welcome smoking is not permitted within the Hotel complex.

Booking Accuracy
We take every care to ensure that at the time of going to print, the details in all our leaflets are accurate regarding the description and information about facilities available or planned to be available. Photographs are for general guidance only. There may be occasions where facilities need to be withdrawn due to repair, renovation, development, adverse weather conditions, changes in government legislation or codes of practice or other occurrences outside our control. We reserve the right to make such alterations without prior notice and we are unable to accept any liability as a result thereof.

Chariet Ltd
The Crown Spa Hotel, Crown Spa & The Crown Hotel are Trading Names of Chariet Ltd.
Registered in England No. 03193438
Registered Office: 62/63 Westborough, Scarborough, YO11 1TS.

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